Frequently Asked Questions

How do I find a walk?

To find a walk, click on "find a walk and register." Select your state, and you will see the walk listing in that state.

How do I register for a walk?

To register for an available walk, click the "JOIN TEAM HOPE" button listed after the walk information for that state.

What should I do if I can't find a walk in my community?

New walk sites are added every year thanks to the interest and support of local volunteers. If you are interested in hosting a Team Hope Walk in your community, please email CJ Redfern, Team Hope Walks Manager, to get the process started.

What is a Firstgiving page?

This is the actual page your donors will see when they access your link that you either e-mailed to them or that they found when searching "Find a Friend" on "My Firstgiving Page" has your personal message, a photo of your choice, your personal fundraising progress bar, and donor's messages and well wishes. Use your URL to link your friends directly to your personal firstgiving page.

How do I log into my Firstgiving account?

Go to and enter your username and password.

What if I forgot my username or password?

Use the password retrieval feature on . If you are still unable to access your account, please email the support desk at or call 1-877-365-2949.

Why did I get an e-mail saying I am registered?

Your team leader has the ability to register team members for a Team Hope Walk. Use the link in your confirmation e-mail to connect to Visit often to see how well you and your team members are doing.

I tried to register as a team member but did not see my team listed.

Your team leader may not have registered yet. Contact your team leader or email the firstgiving support desk at or call 1-877-365-2949.

Can I register for more than one walk?

Yes, you can register for more than one walk. Just follow the registration steps starting with "Find a Walk and Register." When you login to your Firstgiving account, you will see a listing of all the walks you are registered for. Click on the walk site link to view your progress.

What should I do if I can't find a walker?

If you have tried to find a walker on the Firstgiving website and can't locate them, please contact the person and ask them to send you a link to their homepage, or confirm how they are registered. i.e. Rob or Robert, Jess or Jessica.

What if I change my e-mail address?

Email the Firstgiving support desk at  or call 1-877-365-2949.

How do I tell more people about my fundraising page?

If you've already emailed your network about your fundraising page, try these other methods of spreading the word:

If you're on Facebook, add your fundraising page to your profile.

If you have a blog, website, or MySpace profile, grab a widget or badge and add it to your site:

  1. Sign in to your account with your email address and password, then click Your Fundraising Page.

  2. Click Edit next to the page you wish to grab a widget or badge for.

  3. Click Get a Widget, located under Get the Word Out.

If you're on Twitter, tweet about your fundraising or event milestones. Be sure to include a link to your fundraising page in each tweet.

How do I keep track of and follow up with donors?

Track who you need to thank and who you need to remind about your campaign directly from your Firstgiving account. Invite your friends to visit your Firstigiving page to make a donation or join your team. Send reminder e-mail messages to potential donors. Donors will receive an automatic "thank you" message after making a contribution online, but you also may send them a personalized "thank you" message. You can choose to receive an e-mail notification whenever someone makes a donation to support your efforts.

How do I e-mail my fundraising page?

Once you've created your fundraising page, tell everyone! The best way to do this is to send an email blast. To email friends and family:

Sign in to your account with your email address and password.

Click Your Fundraising Page.

Click Edit next to the page you wish to email.

Click Email Your Page.

You can import email addresses from your email provider if you use the following services:

  • America Online   
  • Yahoo                                  
  • Plaxo
  • Outlook or Outlook Express
  • Gmail

How do I make a donation?

To make a donation to a walker go to "Find a friend" on Enter first and last name of the walker and then click on the walker's name in the search result. On the walker's page, click on the "Sponsor Me Now" button to make a donation to that specific walker.

To make a donation to TEAM HOPE in general click here.

How do I add a widget to my blog or website?

Use a widget to help get the word out about fundraising on your blog or website. Here's how:

  1. Go to the fundraising page you want to link to.

  2. In the upper right corner, click Share This Page.

  3. Click Grab a Fundraising Widget.

  4. Select the widget code displayed in the yellow box and copy it.

  5. Go to the editing section in your blog or website, and paste the widget code where you would like it to display.

  6. Now, encourage your friends to do the same!

Attention MySpace users: Unfortunately, MySpace doesn't support flash widgets, so the widget you see at the top won't link back to your fundraising page. The good news is  you can use our badges on MySpace. You can find the code for badges on the same page as the widget code. Add a badge to your MySpace page.

How To Use the Fundraising Facebook Application

You can add your fundraising page to your Facebook profile. Once you have the fundraising application, you can move it between your profile and the Boxes tab on your profile. Here's how:

If you're on Facebook, you either already have the fundraising application or you need to get the fundraising application.

If you already have the Fundraising application:

  1. On your Facebook profile, click the Boxes tab located below your name.

  2. In the top right corner of the Fundraising application, there's a drop-down menu. Click the Move to Wall tab.

If you need to get the Fundraising application:

  1. At the bottom left corner of your Facebook profile, click Applications.

  2. In the drop-down menu click Browse More Applications.

  3. In the top left, type fundraising in the search field, and the Firstgiving application will pop up.

  4. Add the application.

From there, you can add your fundraising page or pages. Facebook will give you the option to display your page to the Boxes tab or to your profile.



If you don’t see your question or concern listed here, please email Nancy Rhodes at or Sam Peters at


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